In this chapter a teacher by the name of Louis Oliveira explains the importance of two way communication and empathy for young students. He emphasizes the use of tools such as Microsoft Education Tools, Teams and Flipogrid. These tools can help students learn and get used to surviving on their own with the aid of another person. Teachers can use these tools for the purpose of aiding young learners in proper communication so that when they enter the real world they may not experience social anxiety. The teacher should model empathy for students in class. What is empathy? It is the ability to understand and share the feelings of another. Without empathy you would be classified as a sociopath or psychopath according to basic psychology. Communication and empathy are two very important things. You cannot have communication without understanding.